Frequently asked questions

What type of wax do you use?

All of our products, both candles and wax melts are made with 100% soy wax. Soy wax is a vegatable container wax that is 100% vegan friendly, evironmentally friendly and cruelty free! Also all of our fragrance/essential oils used in our candles and wax melts are vegan friendly and even the glue on the bottom of our wicks are too!

How big are the candle glasses?

Our current range of glasses, in our Calm, Fresh and Christmas Collections are 20cl. 20cl glasses are approx 83mm in height and 70mm top diameter. The glasses included in our 2020 Christmas Gift Sets are 9cl. 9cl glasses are approx 65mm in height and 55mm top diameter.

Do you gift wrap the candles before posting?

We started off packing all of our candles in white folded boxes. We want to be as eco-friendly as possible so thought it was time for a change! At the beginning of 2021, we will be scrapping our white boxes and introducing our cotton drawstring bags! (we will of course use up all of our boxes before we do this!). These bags will have the j candles logo on the front and can be reused for wax melts, make up or anything you can think of putting in them! They are also biodegradable!! Mother's Day: All candles will be gift wraped in tissue paper and come in a choice of our cotton bags or kraft boxes (limited availability) and a gift tag.

Do you offer wholesale prices?

Yes! In the first 6 months of business we were asked to do three wholesale orders so we thought we'd better make a wholesale price list! To get your hands on our price list, please email jcandlessuffolk@gmail.com and we will get one sent across. Please specify whether you are a shop, venue, other small business and whether you would like them white labelled (aka blank for you to personalise) or branded (j candles) as we do have a few different pricing options!

Are you CLP compliant and insured?

Yes we are! We are both CLP (The Classification, Labelling and Packaging Regulation) compliant and insured. All of our candles and wax melts come with a CLP sticker. You can find these on the bottom of the candle glass or on the back of the wax melt boxes/bags! You can also find all the SDS (Safety Data Sheet) information on our website, just scroll to the bottom of the homepage!