FAQ

Frequently asked questions

What type of wax do you use?


All of our products, both candles and wax melts are made with 100% soy wax. Soy wax is a vegatable container wax that is 100% vegan friendly, evironmentally friendly and cruelty free! Also all of our fragrance/essential oils used in our candles and wax melts are vegan friendly and even the glue on the bottom of our wicks are too!




How big are the candle glasses?


Our current range of glasses, in our Calm, Fresh and Christmas Collections are 9cl, 20cl and 30cl. 9cl glasses are approx 65mm in height and 55mm diameter. 20cl glasses are approx 83mm in height and 70mm diameter. 30cl glasses are approx 90mm in height and 78mm diameter.




Do you gift wrap the candles before posting?


All our 20cl candles are bagged in our logoed cotton bags. At the beginning of 2022 we will be introducing these bags to our other candles sizes too. Currently our 9cl and 30cl candles come wrapped in tissue paper.




Do you offer wholesale prices?


Yes! In the first 6 months of business we were asked to do three wholesale orders so we thought we'd better make a wholesale price list! To get your hands on our price list, please email jcandlessuffolk@gmail.com and we will get one sent across. Please specify whether you are a shop, venue, other small business and whether you would like them white labelled (aka blank for you to personalise) or branded (j candles) as we do have a few different pricing options! You can now also find our wholesale catalog and enquiry form on the homepage!




Are you CLP compliant and insured?


Yes we are! We are both CLP (The Classification, Labelling and Packaging Regulation) compliant and insured. All of our candles and wax melts come with a CLP sticker. You can find these on the bottom of the candle glass or on the back of the wax melt boxes/bags! You can also find all the SDS (Safety Data Sheet) information on our website, just scroll to the bottom of the homepage!