SHIPPING POLICY

We will always aim to deliver your goods within 3-5 working days within the UK.

If your order is urgent then please contact us.

If an item you have ordered is out of stock, we will contact you to let you know when the item will be back in stock. If you are not happy with this revised date then you can cancel your order and receive a refund in full.

We use a combination of tracked courier services to send your parcels in the UK and overseas. We’ll email you to let you know when your order is dispatched (usually within the same or next working day)

Free standard UK delivery for orders over £80 unless otherwise stated. 

Standard delivery (3-5 working days)

European Union 

Standard delivery (allow up to 5 working days): Please contact for price.

The Rest of the World 

Standard delivery (allow up to 10 working days): Please contact for price.

Please note that j candles does not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK. Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept any liability for loss or inconvenience that may result from such delay.

RETURN & EXCHANGE POLICY

We are confident you will love your order from j candles as much as we love sending them. If you are not 100% satisfied with your purchase(s), you can return your goods, provided we get them back within 14 days and in perfect original saleable condition with the original packaging.

If you wish to return an item(s), we ask that you get in touch with us via our e-mail 

jcandlessuffolk@gmail.com

 and we will issue you with a returns address.

If you receive a candle that has been damaged in transit, please contact us and we will send out a replacement. Evidence of damage will need to be provided in order to receive a new order. 

 
j candles - small batches | hand poured | soy wax

A:  Ipswich, Suffolk

E:  jcandlessuffolk@gmail.com

MON - FRI:  9am - 5pm

SATURDAY:   9am - 6pm

SUNDAY:   10am - 4pm

ONLINE 24/7

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© 2020 j candles

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