SHIPPING POLICY

UPDATE: As we enter a third UK lockdown, there may be delays with Royal Mail. During the first lockdown delays were not too bad so hopefully there won't be too much disruption. I will also only be doing one post office run a week during lockdown. Thankyou for your patience. 

 

We will always aim to deliver your goods within 3-5 working days within the UK.

If your order is urgent then please contact us.

If an item you have ordered is out of stock, we will contact you to let you know when the item will be back in stock. If you are not happy with this revised date then you can cancel your order and receive a refund in full.

We use a combination of courier services to send your parcels in the UK. We’ll email you to let you know when your order is dispatched (usually within 3-5 working days)

Free standard UK delivery for all orders. 

Standard delivery (3-5 working days)

Due to order sizes we may have to post your items separately. They will always be dispatched on the same day but you may receive more than one package over a period of days. If this is the case, we will email you to let you know.

 

Although we currently do not ship overseas, there may be circumstances where this is available. Please contact us if you would like to discuss an overseas purchase.

European Union 

Standard delivery (allow up to 5 working days): Please contact for price.

The Rest of the World 

Standard delivery (allow up to 10 working days): Please contact for price.

Please note that j candles does not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK. Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept any liability for loss or inconvenience that may result from such delay.

RETURN & EXCHANGE POLICY

Unfortunately due to the nature of the products and for safety reasons we cannot accept returns. This is due to the fact we are unaware if the glass containers have been dropped whilst out of our possession meaning we legally cannot resell returned items. Please bear this in mind when purchasing items from our store.

If you receive a candle that has been damaged in transit, please contact us and we will send out a replacement. Evidence of damage will need to be provided in order to receive a replacement.